SV-203 VoIP (Voice over IP) and Video Analysis and Troubleshooting

Offered as a Web OnDemand

Course Title

SV-203 VoIP (Voice over IP) and Video Analysis and Troubleshooting


Web OnDemand: Available 24/7(Students have 30-days from the date of registration to complete this course.)


Web OnDemand: 1 Training Credit($440)


SV-200 STRONGLY recommended

Certification Programs

Savvius Certified VoIP Network Expert

Follow-On Courses


Course Synopsis

Using Omnipeek with enhanced VoIP capabilities, the course provides an in-depth understanding of network and protocol architecture for real-time voice and video transmission via data networks. Students completing this course will understand common VoIP issues and solutions, including pre-deployment assessment, performance inhibitor analysis, and problem resolution. Through a combination of lectures and hands-on exercises, students will learn practical methods for analyzing voice and video communication in IP-based networks, and will be prepared to make sense of the emerging VoIP technologies, Quality of Service measurements, and the competing standards in today’s converged network market.

Course Outline

  1. VoIP Essentials
    1. History of VoIP
    2. VoIP Terminology
  2. Public Switched Telephone Network and Signaling
    1. Fundamentals
    2. Drawbacks
    3. PSTN and VoIP Features
  3. VoIP Technology
    1. VoIP Benefits
    2. VoIP Components
    3. VoIP Network Hardware
  4. QoS: Quality of Service
    1. IEEE 802.1p / IEEE 802.1p/q
    2. Networks and Shared Media vs. Circuits
    3. VoIP Circuits - Switched vs. Virtual
    4. Integrated vs. Differentiated Services
  5. Making the Call
    1. H.323 VoIP Session Sequence Evaluation
      1. Session Setup
      2. Data Transfer
      3. Tear Down
    2. SIP VoIP Session Sequence Evaluation
      1. Session Setup
      2. Data Transfer
      3. Tear Down
    3. VoIP & Security Considerations
    4. Voice Over Data (VoD)
  6. VoIP Protocols
    1. Detailed Analysis
  7. Competing VoIP Standards
    1. H.323
    2. SIP
    3. Megaco and MGCP
    4. Skinny
  8. VoIP Codecs
    1. Audio Codecs
    2. Video Codecs
  9. VoIP Troubleshooting and Analysis
  10. Analysis of VoIP and Other Network Traffic
    1. VoIP Quality
    2. Factors Affecting VoIP Quality
    3. Integrating VoIP & Networks
    4. Implementation
    5. MOS
  11. Troubleshooting
    1. Expert Evaluation
    2. Jitter, Packet Loss, Excessive Delay
    3. Reassembling VoIP Streams and Call Playback

Register Now

OnDemand Course

SV-203 VoIP (Voice over IP) and Video Analysis and Troubleshooting

The Savvius OnDemand Training Portal is available 24 hours a day, seven days a week, 365 days a year, and offers various training programs including short video instruction, full courses, and certifications. Materials and coursework are invaluable for both novice and advanced Savvius product users, as the program brings together video, animation, instructor narration, and more.

Students can register for courses or exams by utilizing training credits. Training credits are valid for 1 year from the date of purchase. Once you use a credit to register for a course or exam that course registration is active for 30 days. Over the 30-day period, you can take or re-take the course and continually return to the training reference library as much as you need.

Savvius OnDemand courses provide a time-efficient method for networking professionals to get the protocol analysis training they need, and, at the same time, save the expense of travel and out-of-the-office time normally associated with attending a class.

Get instant access to your training credits and all of our self-paced training programs and materials from the convenience of your own computer, directly through your MyPeek Community Portal account. Training credits can also be granted to other MyPeek users.

Students Will Need:

  • Quiet work area, where you will not be disturbed
  • One of the following recommended Web browsers with Adobe Flash plug-in: Mozilla Firefox, Chrome, Microsoft Internet Explorer 11 or later

Cancellation Policy:

All cancellations and substitutions must be submitted in writing to before your first login/access of the course material. There are no refunds once the course material has been accessed. You will receive a confirmation of your cancellation notice. If you do not receive a confirmation, there is no guarantee that your registration been cancelled. In this case, it is your responsibility to contact Savvius Academy to confirm your cancellation.

OnDemand Training Agreement:

Course material is copyrighted by Savvius Inc., and may not be duplicated in any form. The OnDemand training material may not be recorded, saved or otherwise made available for replay in any form either digital or analog. Savvius Academy courses and their delivery are the proprietary property of Savvius, Inc. Access to the training material is restricted to one person per activation via their MyPeek Community Portal account.

Standard Onsite Training

All standard Savvius Training courses may be delivered privately to a company. This may be done on location or via the web. The course materials are delivered in the standard format with no changes being added or omitted by the customer.

Focused Onsite Training

Focused courses are required when a company would like to focus on certain sections of our standard course materials, while removing the sections of lesser value to their environment. This is also the educational product created when one or more courses are "compressed" into fewer days than are normally allocated.

Custom Development and Delivery

Custom courseware involves the creation of a new course for a company's specific needs. This also includes the creation of new student materials, such as the addition of new topics to the existing standard Savvius Training course materials, or building delivery around customer trace files.

For more information on onsite training and consulting, including pricing, please contact

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Login below and you will be taken to the self-guided course enrollment page. From there you can purchase training credits, create an account on our training portal and enroll in courses.

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Not a Member?

Follow the steps below to get set up with a free MyPeek account, and enroll in a web delivered self-guided training course.

  1. Your first step is to complete the free registration for MyPeek, our community portal.
  2. Once you've activated your MyPeek account, you can go to the self-guided training enrollment page to purchase training credits, create an account on our training portal and enroll in courses.
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