Unified communications (UC) changes how we analyze and troubleshoot networks. The real-time nature of these communications places unique demands on networks.

VoIP and video are highly sensitive to delays (latency), network congestion (packet loss), and jitter, which might be quite acceptable for other TCP/IP traffic. Since UC and TCP/IP traffic compete for the same network resources, we need a single view of all traffic types so we can troubleshoot problems with UC. When UC users are remote, monitoring at each remote location provides the details we need to determine the root causes of VoIP and video problems.

Presenter: Jay Botelho

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