Many retailers process over 20 million card transactions per day, so troubleshooting latency or response times can be extremely difficult when logs are typically written at one-second intervals.

“We had all the packets but it was an asynchronous stream,” said the TechOps manager. “We needed to track the authorization requests and responses, so the Savvius team wrote a decode for Omnipliance that validates order numbers, amounts and card numbers, and marries each authorization response with its authorization request in a SysLog while masking out personally identifiable information. When a merchant calls with a problem, we can drill down to individual transactions to see exactly what happened. Case closed.”