Businesses of all sizes, across a wide variety of sectors, are increasingly recognizing just how significantly enterprise collaboration can impact profitability, productivity and customer satisfaction. For instance, a study from the Association for Information and Image Management (AIIM) found that more than 80 percent of businesses feel that effective collaboration is either “crucial” or “very important” to their company’s internal operations.
In an effort to improve peer-to-peer collaboration, companies are investing in various platforms to leverage features like videoconferencing, instant messaging and VoIP conference calling—or unified communications (UC) solutions that include of all these features and a host of others as well. Rapid adoption of these technologies is fueling market growth, as evidenced by a recent report from Transparency Market Research that projects the global UC market will reach $61.9 billion by 2018, representing nearly a tenfold increase from 2011 revenues. Although enterprise collaboration tools can be transformative for a business, simply adopting such solutions is not enough to ensure improved internal communications among colleagues.
Implementing and supporting a UC solution with VoIP and videoconferencing, for instance, requires more bandwidth than legacy technologies like a standard PSTN business PBX. As a result, many organizations will decide to upgrade their network speed, from 1G to 10G, for example. But without network monitoring and troubleshooting tools that ensure robust 10G network performance, the collaboration tools will not function optimally and may ultimately hinder productivity rather than enhance it.
Faster networks can support more complex applications and technologies, but the greater data throughput can also make it difficult for engineers to troubleshoot potential problems. And if performance lags or the entire network goes down for any length of time, all communication tools are negatively impacted as well. So, how can businesses ensure that they maximize ROI from enterprise collaboration tools by ensuring top-notch network performance?
A good first step to ensuring high-quality 10G network performance is adopting a network monitoring solution built for higher speeds. Put simply, network management tools built for 1G are not equipped to capture and analyze traffic in these faster environments. Conversely, a best-in-class network monitoring solution provides engineers with a holistic view of all traffic and a robust set of tools and features such as:
- Application performance monitoring
- Distributed network analysis
- Cyberattack analysis
- Wireless network analysis and troubleshooting
- Virtual network analysis
- VoIP monitoring and analysis
In addition to real-time monitoring and troubleshooting capabilities, any business with a 10G—or faster—network must be able to capture and store hours or even days worth of data packets being transmitted at incredible speeds. The ability to record traffic is crucial to conducting post-incident analysis to glean insight into potential data breaches, HR violations, cyberattacks and intermittent quality-of-service problems.
Like any technology, enterprise collaboration tools will fail to yield a company’s desired business outcomes if they do not function optimally. But that doesn’t mean organizations should shy away from adopting communications platforms or UC solutions because when these products do operate correctly, aggregated research shows they can improve productivity as much as 40 percent.
Are you concerned about not getting optimum performance from your 10G network and having collaboration suffer as a result? To learn more about this topic, click here to download our white paper “Best Practices for 10G and 40G Network Forensics.”